Complaints - Windsor Open Water Swim

Complaints Form

Windsor Open Water Swim Complaint Form

Please use this form to make a formal complaint about your booking, swimming session or experience with Windsor Open Water Swim.

For complaints about shared Windsor Lakes facilities, such as parking, food and drink, the bar, toilets or general site facilities, please use the Windsor Lakes Complaint Form.

Please tell us what your complaint is about:

Date of your visit:

Approximate time of your visit:

Booking reference:

Name of the swimmer or booking holder:

Please describe what happened, including any relevant details that will help us understand and investigate your complaint.

Did you report the problem to a member of staff during your visit?

Yes

Please tell us who you spoke to and what happened:

Were any other people involved or present?

Yes

Please provide names or descriptions if known, and what happened:

How would you like us to resolve your complaint?

Your Details

To attempt to resolve your complaint we will need to contact you, please provide your contact details below:

First Name

Last Name

I consent to Windsor Lakes using the information provided to investigate and respond to my complaint.