Feedback - Windsor Open Water Swim

Customer Feedback Survey

Windsor Open Water Swim Feedback

Thank you for swimming with Windsor Open Water Swim. We would appreciate your feedback about your open water swimming experience, including booking, check-in, staff, safety information and your time in the water.

This form is for general feedback. To report a complaint, please use our separate Complaints Form below.

For feedback about food and drink, parking, toilets, changing facilities or other shared Windsor Lakes facilities, please use the Windsor Lakes Feedback Form.

Questions marked with an asterisk are required.

Please let us know the date of your visit:

Approximately what time did you arrive?

Did you swim during this visit?

Yes

No, I was accompanying a swimmer

Did you make the booking for the swimmer?

Yes

Was this your first visit to Windsor Open Water Swim?

Yes

Not sure

How frequently do you swim with Windsor Open Water Swim?

This was my first visit

Less than once a month

Once or twice a month

About once a week

More than once a week

This varies throughout the year

How would you describe your open water swimming experience?

This was my first open water swim

Beginner

Occasional open water swimmer

Regular open water swimmer

Experienced endurance swimmer

Triathlete or competitive swimmer

Prefer not to say

Booking Information

For the following questions, please rate your experience from 1 to 5, where:

1 - Very poor
2 - Poor
3 - Satisfactory
4 - Good
5 - Excellent
Not applicable

Was there any information you needed but could not find?

Yes

Not sure

Please tell us what you couldn't find:

Arrival and Check-In

How would you rate the following?

Is there anything we could improve about arrival or check-in?

Yes

Please tell us how we could improve arrival & check-in:

Your Swimming Experience

Please let us know about your swim.

Please tell us what made you feel unsafe:

Was the swimming experience what you expected from the information provided before your visit?

Better than expected

About what I expected

Not as good as expected

I did not have any particular expectations

Wetsuit Hire

Please tell us about your wetsuit hire experience.

Did you hire a wetsuit from Windsor Open Water Swim?

Yes

I tried to, but one was not available

Is there anything we could improve about wetsuit hire?

Yes

Please tell us how wetsuit hire could be improved:

Overall Experience

Please base these answers on Windsor Open Water Swimming rather than the wider shared facilities of Windsor Lakes.

How likely are you to recommend the Windsor Open Water Swim?

Definitely would recommend

Probably would recommend

Unsure whether I would recommend

Probably would not recommend

Definitely would not recommend

How likely are you to visit the Windsor Open Water Swim again?

Definitely would visit again

Probably would visit again

Unsure whether I would visit again

Probably would not visit again

Definitely would not visit again

What did we do particularly well?

What is the one thing we could do to improve the Open Water Swimming experience?

Is there anything else you would like us to know about your visit?

Did a particular team member make your experience especially positive?

Yes

Not sure of their name

Please tell us their name, or describe where and when they assisted you:

A Little More About Your Visit

The following optional questions help us understand who visits Windsor Open Water Swim and how people discover us.

Please tell us what else would encourage you:

Please tell us what else could be offered:

What is the first part of your home postcode?

Receive Discounts & Giveaways

Please provide your contact details if you would like to be included in Special Offers and Giveaway Promotions.

First Name

Last Name

May we contact you about your feedback?

Yes

I consent to have this website store my submitted information so they can respond to my inquiry, and include me in Special Offers & Giveaway Promotions